Here at VolleyballUSA.com we want you to be happy with your purchase. If you're not happy with what you purchased please call us toll free at 1-800-494-3933. (Custom ordered products (in example, custom width nets, custom printed volleyball nets, custom cut products, custom colors, etc..) are not refundable once ordered).
Once you have placed an order with us you cannot cancel the order via phone message or e-mail. Orders can only be cancelled via a conversation with one of our sales staff and we strongly recommend you document the sales staff person's name for your records.
In the event that you receive a product from us and are unhappy with it, please call 1-800-494-3933 to ask us for a return authorization number and ship it back to us. (All returns must have a return authorization number if you would like a full refund) If your product is still in new, resellable condition and we do not have to re-package the product we will refund 100% of your purchase price (minus the shipping charges) if they are returned within 30 days of receiving your products.
If you ordered in bulk (4 or more) and we have to unpack, inspect for damage, remove protective packaging and re-stock all of the items a re-stocking fee of 25% will apply.
If your product is returned opened, damaged or has been used we will refund you based on what we can resell the product for.
If you need an item replaced or receive a valuable product damaged we require that you purchase the replacement item. After receiving the replacement item you will need ship the original item back to us (or call us so we may issue a call tag) within 7-14 days so we can credit you back for the replacement item. If both items are kept, you will be billed for both of them.