Here at VolleyballUSA.com we want you to be happy with your purchase. If you're not happy with what you purchased please call us toll free at 1-800-494-3933. (Custom ordered products (in example, custom width nets, custom printed volleyball nets, custom cut products, custom colors, etc..) are not refundable once ordered).
If after calling us you are still unhappy with your product, simply ask us for a return authorization number and ship it back to us. (All returns must have a return authorization number if you would like a full refund) If your product is still in new, resellable condition we will refund 100% of your purchase price (minus the shipping charges) if they are returned within 30 days of receiving your products.
If your product is returned opened, damaged or has been used we will refund you based on what we can resell the product for.
If you need an item replaced or receive a valuable product damaged we require that you purchase the replacement item. After receiving the replacement item you will need ship the original item back to us (or call us so we may issue a call tag) within 7-14 days so we can credit you back for the replacement item. If both items are kept, you will be billed for both of them.
Christmas Delivery Guarantee: Each year as Christmas day approaches we run a guaranteed delivery promotion. We work very hard to process and ship orders within hours of receiving them. We also closely watch our delivery schedules to notify you at the time of your order if standard ground shipping will not make it to your location in time. In the event your order is not delivered by Christmas we will refund your shipping amount or bring it back to our warehouse without you incurring any shipping charges if you wish not to keep the order. (Delays caused by weather are not covered by our guarantee)