Here at VolleyballUSA.com we want you to be happy with your purchase. If you're not happy with what you purchased please call us toll free at 1-800-494-3933. (Custom ordered products (in example, custom width nets, custom printed volleyball nets, custom cut products, custom colors, etc..) are not refundable once ordered).
Once you have placed an order with us you cannot cancel the order via phone message or e-mail. Orders can only be cancelled via a conversation with one of our sales staff and we strongly recommend you document the sales staff person's name for your records.
In the event that you receive a product from us and are unhappy with it, please call 1-800-494-3933 to ask us for a return authorization number and ship it back to us. (All returns must have a return authorization number if you would like a full refund) If your product is still in new, resellable condition and we do not have to re-package the product we will refund 100% of your purchase price (minus the shipping charges) if they are returned within 30 days of receiving your products.
If you ordered in bulk (4 or more) and we have to unpack, inspect for damage, remove protective packaging and re-stock all of the items a re-stocking fee of 25% will apply.
If your product is returned opened, damaged or has been used we will refund you based on what we can resell the product for.
If you need an item replaced or receive a valuable product damaged we require that you purchase the replacement item. After receiving the replacement item you will need ship the original item back to us (or call us so we may issue a call tag) within 7-14 days so we can credit you back for the replacement item. If both items are kept, you will be billed for both of them.
Our school has worked with VolleyballUSA.com for multiple projects over the past several years and each time I am more impressed with their products and customer service. After five years, each outdoor volleyball system we have purchased remain in perfect condition and we routinely receive compliments on the quality of our volleyball facilities. Their customer care is the best out of any company we work with and it has come to the point where we look for opportunities to do business through VolleyballUSA.com. There is nowhere else I would go to for volleyball equipment.A. Trigg
To everyone at VolleyballUSA.com - Thanks for all the help. We love our courts! The Bazooka Net System is great. I appreciate all the help we received through the ordering process. We couldn't have done it all without you.B.Moody
The equipment you supplied was first class. Best beach pole pads we've ever used and the nets looked amazing. The entire received rave reviews from athletes and families.T. Giarla
I wanted to thank you very much again, for your generous partnership with my Monterey Beach events. Our main event this weekend, the 5th Annual Monterey Beach Open was another successful event! It's partners like VolleyballUSA.com that makes it the best junior beach volleyball event in all of Central and Northern California!J. Companion
Over the past few months we have installed the slider attachment system onto 6 of our 9 courts. Adding the new pole padding along with the branded out nets have been a huge success. Our courts look better than ever.University of Florida